Frequently Asked Questions
Everything you need to know about your Fit2Run experience.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed merchandise. Items must be returned in their original packaging with all tags attached for a full refund.
Do you offer international shipping?
Currently, Fit2Run ships to all 50 U.S. states and select international territories. Shipping costs and delivery times vary based on your location.
How do I know which shoe size to order?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for running footwear to allow for foot expansion.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.